Frequently asked questions

• Upload your image on our website • Tell us your vision for the painting • We make a sketch for your approval • We begin the painting and send you a progress image • When the painting is complete we send you a final approval image • We do the finishing steps and ship it to you

• We will automatically send you a progress image • If you want to see the progress of your painting at any time, send us an email request

• The nature of the custom oil painting process is that it takes time. After every step in developing the image there is a drying process of up to 3 days • We will start your painting promptly and work consistently to finish as soon as possible • Factors such as the number of subjects and complexity of the image are determining factors on how long the process takes • Unfortunately, we cannot guarantee a specific delivery date on any custom painting

• Oil paints have been used throughout history to create artworks that stand the test of time • A major advantage of using oil paints is that they remain blendable and workable for a longer time than acrylic paints. Our artists use this to achieve more subtle results than are usually possible with other methods

• Almost any photograph • Main subjects are people and/or animals • We do not accept images that are offensive

• Yes! This is included in the price of your painting • Our artists have years of experience modifying images • When you place your order you include any special requests you may have

• Add or remove a person • Remove imperfections • Combine parts of 2 or more different photos • Change the background • Repair a damaged photograph • Colorize an image or change to black & white • Anything you can think of! We reserve the right to refuse misleading or offensive image change requests.

• We will send you a sketch for your approval to make sure we understand what you want before we begin painting

• There are size standards for artwork that we use • When you place your order the sizes we offer will be listed • A size comparison chart is available when you order to help select the best size for your needs

• Tell us what you want, we can do almost any size • We will review any request for non-standard sizes and get back to you with information

• We recommend that you order giclee prints of the original painting

• Artist board is stabilized wood that has been prepared for painting. It will last for generations • We use and recommend it. It is a good surface for paintings that are very detailed

• Giclee printing is a very high quality copying process • Unlike photographs or other printing processes, a giclee print will last a lifetime • Giclee prints are available on canvas, metal, and acrylic surfaces

• Giclee print done on metal • These are great for outdoor use, such as patio décor • They do not require framing

• In the store, select the image, size, and surface

• Yes! We will work with you to understand and fulfill your request

• Login to your account. The main view of your account is in the ‘Your Orders” section

• Yes! • We use PayPal to process our orders. PayPal protects your financial information – we never see it • We will never sell or share your private information with any 3rd party

• Client satisfaction is always our goal. • If you are considering returning the artwork you are clearly not satisfied • We will work with you to resolve any issues until we reach a satisfactory conclusion • If we are unable to resolve the issues, you may return the artwork for a full refund

• Please use our email form to request information or ask any questions