Question 1

What is the process to buy a custom painting?

Accepted Answer

Upload your image on our website
Tell us your vision for the painting
We make a sketch for your approval
We begin the painting and send you a progress image
When the painting is complete we send you a final approval image
We do the finishing steps and ship it to you

Question 2

How do I know the progress of my custom painting?

Accepted Answer

We will automatically send you a progress image
If you want to see the progress of your painting at any time, send us an email request

Question 3

Why do you estimate 2 to 6 weeks to complete a custom painting?

Accepted Answer

The nature of the custom oil painting process is that it takes time.  After every step in developing the image there is a drying process of up to 3 days
We will start your painting promptly and work consistently to finish as soon as possible
Factors such as the number of subjects and complexity of the image are determining factors on how long the process takes
Unfortunately, we cannot guarantee a specific delivery date on any custom painting

Question 4

Why do you use oil paints?

Accepted Answer

Oil paints have been used throughout history to create artworks that stand the test of time
A major advantage of using oil paints is that they remain blendable and workable for a longer time than acrylic paints.  Our artists use this to achieve more subtle results than are usually possible with other methods

Question 5

What kinds of images do you work on?

Accepted Answer

Almost any photograph
Main subjects are people and/or animals
We do not accept images that are offensive

Question 6

Can you combine or change images?

Accepted Answer

Yes!  This is included in the price of your painting
Our artists have years of experience modifying images
When you place your order you include any special requests you may have

Question 7

What kinds of things can you do to change an image?

Accepted Answer

Add or remove a person
Remove imperfections
Combine parts of 2 or more different photos
Change the background
Repair a damaged photograph
Colorize an image or change to black & white
Anything you can think of!
We reserve the right to refuse misleading or offensive image change requests.

Question 8

How do I know you understand what I want?

Accepted Answer

We will send you a sketch for your approval to make sure we understand what you want before we begin painting

Question 9

What are the sizes available?

Accepted Answer

There are size standards for artwork that we use
When you place your order the sizes we offer will be listed
A size comparison chart is available when you order to help select the best size for your needs

Question 10

What if I want a different size?

Accepted Answer

Tell us what you want, we can do almost any size
We will review any request for non-standard sizes and get back to you with information

Question 11

What if I want more than one copy of the painting?

Accepted Answer

We recommend that you order giclee prints of the original painting

Question 12

What is artist board?

Accepted Answer

Artist board is stabilized wood that has been prepared for painting.  It will last for generations
We use and recommend it.  It is a good surface for paintings that are very detailed

Question 13

What is a giclee print?

Accepted Answer

Giclee printing is a very high quality copying process
Unlike photographs or other printing processes, a giclee print will last a lifetime
Giclee prints are available on canvas, metal, and acrylic surfaces

Question 14

What is a metal print?

Accepted Answer

Giclee print done on metal
These are great for outdoor use, such as patio décor
They do not require framing

Question 15

What is the process to order a print of an existing Paint My Moment image?

Accepted Answer

In the store, select the image, size, and surface

Question 16

Can I get a giclee print of my own image?

Accepted Answer

Yes!  We will work with you to understand and fulfill your request

Question 17

How do I find the status of my order?

Accepted Answer

Login to your account.  The main view of your account is in the ‘Your Orders” section

Question 18

Is my private information protected?

Accepted Answer

Yes!
We use PayPal to process our orders.  PayPal protects your financial information – we never see it
We will never sell or share your private information with any 3rd party

Question 19

What is your return policy?

Accepted Answer

Client satisfaction is always our goal.
If you are considering returning the artwork you are clearly not satisfied
We will work with you to resolve any issues until we reach a satisfactory conclusion
If we are unable to resolve the issues, you may return the artwork for a full refund

Question 20

What if my question isn’t answered here?

Accepted Answer

Please use our email form to request information or ask any questions

FAQ

Frequently asked questions